For those with chronic health conditions, the ability to communicate with their doctor via email appears to improve their health. A survey of 1,000 patients with chronic conditions revealed that 56% had sent their doctor an email within the past year and 46% had used email as the primary way of contacting their medical doctors. Furthermore, 32% of patients who had exchanged emails with their doctor reported improvements in their health. Lead study author Dr. Mary Reed adds, “As more patients gain access to online portal tools associated with electronic health records, emails between patients and providers may shift the way that healthcare is delivered and also impact efficiency, quality, and health outcomes.”
Kaiser Permanente, December 2015